Cancellation & Refund Policy

If Thunder Racing cancels your booking

You will receive a full refund or a free reschedule to a slot of your choice, at no extra cost.

If you cancel

A group booking (e.g. multiple drivers or controllers booked together) is treated as a single reservation. If one or more participants are unable to attend, the remaining participants may still use the booking, or substitute another participant at no extra charge — individual refunds are not provided for partial cancellations.

To receive a full refund or a free reschedule, the entire booking must be cancelled at least 4 hours before the scheduled session, from your account's My Bookings page. Our team reviews and confirms every cancellation request.

Cancellations made within 4 hours of the booking time are non-refundable.

No-shows

If you do not arrive for a confirmed booking without cancelling in advance, the booking is forfeited and is non-refundable.

How refunds are processed

Approved refunds are credited back to your original payment method (or your Thunder Racing wallet, for the wallet-funded portion of a payment) once our team processes your request. Please allow a few business days for the refund to reflect.